Within Hours

When a loved one dies at home or somewhere that isn’t a healthcare facility, you’ll need to contact emergency personnel before they can be taken into our care. If your loved one was under medical care, you should call their physician or hospice agency as well.

If your loved one dies in a healthcare facility, they will notify the proper authorities, including your chosen funeral home if they have that information. You may also call us directly to notify our staff. 

If you’re unsure of what to do, please don’t hesitate to give us a call.

Within a Few Days

You should inform close friends and relatives of your loved one’s passing through phone calls and your loved one’s death notice. This can be a difficult process, so you can reach out to a trusted family member or friend to help if you’d wish.

You also should review your loved one’s preplanned funeral wishes and meet with a funeral director to plan their service. If your loved one didn't preplan any funeral wishes, you can start by considering some of the larger choices you need to make, such as:

Burial or cremation

Type of casket or urn

For a burial, location of their final resting place in grave or mausoleum

For a cremation, location of their final resting place through burial or scattering

Service types, such as a viewing, service, graveside memorial, etc.

Any religious services, such as clergy or spiritual leaders

This is just a starting point, so don't feel like you need to know all the answers right now. We want to make this process as easy and meaningful as possible, so please contact us with any questions or for more information about your funeral service options.

When We Meet

When you meet with one of our staff members to begin planning the funeral, we'll show you our general price list to give you a basic idea of our service costs. Then, we’ll talk with you about your loved one to get a better understanding of the person they were, your family's needs, and appropriate services to honor their life.

Our staff will use this information to help you create a personalized, meaningful service to celebrate your loved one. You can share your funeral preferences and ideas, stories about your loved one, their passions, and any other insights into your loved one’s life.

This process also may include:

Preparing and filing the official death certificate

Drafting an obituary

Scheduling the funeral services and events, including the date, time, and location

Selecting a casket, urn, and any other products

Arranging transportation

What to Bring 

We want to make this process as simple and stress-free as possible, so please bring the following information about your loved one to the arrangement conference:

Date of birth

Place of birth

Full legal name and home address

Social security number

Father's name

Mother's name (including maiden name)

Highest education completed


Veteran's discharge papers (DD-214), if applicable

Information about the burial location, if applicable

Clergy name and phone number, if applicable

Insurance policy information if using to pay for funeral expenses

Names and relationships of survivors

A recent photograph of your loved one and any clothing you want used when dressing them for the service

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